Questions? You’ll hear from a person.
We’re a small team — not a ticket queue. Every message is read and answered by a person, within 48 hours.
Get in touch
Email us — We reply personally, within 48 hours. contact@hippool.com
Send a message — Order number optional — use the form below. Go to form
Live chat — Coming soon — email is the fastest way to reach us for now.
Send us a message
Fill in your name, email, order number (optional) and message, then hit Send message.
Your details stay private — used only to answer you, never sold.
Quick answers before you write in
- Warranty, shipping & returns
- Setup & ground — is my backyard flat enough?
- Care, cleaning & winter storage
- Rigidity, pricing & sizing
Before you go
- Ships in 5–7 business days — Covered by your consumer rights
- Warranty included — On every Hippool, from day one
- Spare parts in stock — Stocked here, not shipped in when you need one