Shipping & Returns
Last updated: 25 August 2026 · Version: 1.0
Hippool is a brand of BME Consulting, a French company. There is no United States establishment: your contract is with a French company.
In plain terms
- We ship within 30 days. If we can't, you choose: wait, or cancel and get your money back.
- You have 30 days from delivery to change your mind.
- You pay return shipping — and we tell you what it costs before you send anything.
1. When we ship
We ship your order within 30 days of receiving it.
2. If we can't ship on time
If we cannot ship within that time, we will tell you before the deadline, give you a revised shipping date, and offer you the choice between accepting the delay and cancelling your order for a full refund.
If we cannot give you a definite revised date, we cancel your order and refund you.
3. Sales tax
Prices are shown excluding sales tax. Sales tax, where it applies, is calculated at checkout from your delivery address.
4. Changing your mind — 30 days
You have 30 days from delivery to change your mind. Tell us at contact@hippool.com within that time, send the pool back unused and in its original packaging, and we refund what you paid for it.
You pay the cost of sending it back. A Hippool is a bulky item, so we confirm the amount with you before you commit to the return — you will never be surprised by it.
This 30-day policy is our own commitment. It does not affect the rights your state law gives you if something is wrong with the pool — see Warranty.
5. Damaged or wrong items
If your order arrives damaged or is not what you ordered, write to contact@hippool.com with your order number and a photograph. We reply within 48 hours and we sort it out at our expense.
6. If you need us
contact@hippool.com — we reply within 48 hours.