Warranty — your rights
Last updated: 26 August 2026
In plain terms
- South African law already protects you. Under the Consumer Protection Act, what we sell you must be safe, of good quality, in working order, free of defects, and must last a reasonable time.
- If it fails within six months of delivery, you decide: repair, replacement, or refund. At our risk and our expense.
- Real spare parts, real repairs — pumps, battery-powered electric inflators and seal fittings are held in stock.
- You can also change your mind within fourteen days of receiving your order — see Shipping & Returns for how that works.
1. Your rights under the Consumer Protection Act
When you buy a Hippool as a consumer in South Africa, the Consumer Protection Act 68 of 2008 (CPA) gives you rights that apply automatically. They can’t be waived, and nothing on this page reduces them.
Section 55 — your right to safe, good quality goods. What we deliver must be:
- reasonably suitable for the purposes a pool like this is generally intended for;
- of good quality, in good working order, and free of any defects;
- usable and durable for a reasonable period of time, given how it will normally be used.
Section 56 — the six-month implied warranty of quality. If the pool fails, is unsafe, or is defective within six months of delivery, you may return it without penalty, at our risk and expense, and you tell us which remedy you want:
- repair it, or
- replace it, or
- refund what you paid.
If we repair it and the same failure comes back within three months of that repair, we must then replace the goods or refund you — repairing it a second time is not an option we get to choose.
Section 61 — product liability. If a defect in what we supplied causes harm, the CPA holds the supply chain — producer, importer, distributor, retailer — liable, whether or not anyone was negligent.
2. Pool safety in South Africa
Water safety isn’t optional, whatever the by-law says. Drowning is a leading cause of accidental death among young children in South Africa. Keep active adult supervision at all times, keep children within arm’s reach, and never leave them unsupervised in or around the pool.
On fencing and access control, here’s the honest state of things:
- South Africa has a national duty on property owners to control access to a swimming pool (National Building Regulations, Regulation D4, under Act 103 of 1977). Failing to comply is an offence.
- Whether that duty extends to a portable, seasonal, above-ground pool is not settled in the sources we could verify. At least one major municipal by-law (City of Johannesburg) defines a swimming pool as a permanent excavation or structure — which a Hippool is not. Cape Town has no dedicated pool by-law in force at the time of writing, though one has been reported as in preparation.
- Rules vary by municipality, and they are getting tighter, not looser. Check with your local municipality before you install the pool.
3. If you need us
Email us: contact@hippool.com — we answer within 48 hours, Monday to Friday.
Write to us: BME Consulting (Hippool), 113 rue Marietton, 69009 Lyon, France.
If we can’t resolve things together, you can refer the matter to the National Consumer Commission, or to the Consumer Goods and Services Ombud
Related pages: Terms of Sale · Shipping & Returns